Return & Refund Policy

Your satisfaction with our handmade bags is our top priority. This Return & Refund Policy is designed to give you a stress-free shopping experience when you shop at sportinggoodsu.com.

‌Eligibility for Returns‌
We offer a 30-day return window for most products, starting from the date you receive your order. To be eligible for a return, your handmade bag must be unused, in its original condition, with all tags, packaging, and accessories intact. Items that show obvious signs of wear, damage caused by improper use, or alterations made by the customer will not qualify for a full refund.

‌Final Sale Items‌
Certain specially customized, personalized, or clearance items are marked as final sale. These items are non-returnable and non-refundable unless they arrive with manufacturing defects or transit damage.

‌How to Initiate a Return‌
To start a return, simply send an email to our support team at Discost89@sina.com with your order number, a photo of the item, and a brief description of your return reason. We will respond within 2 business days and provide you with clear return instructions. Once your return request is approved, we will send a pre-paid shipping label to your registered email address.

‌Refund Processing‌
After we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds will be processed back to your original PayPal payment method within 7 business days. Please note that your bank or card issuer may need additional processing time for the refund to officially appear on your account statement.

‌Exchanges‌
If you wish to exchange your handmade bag for a different style, color, or size, you can follow the same return process. Once your original item is received and verified, we will arrange the shipment of your new item, and any price difference will be calculated accordingly.

‌Damaged or Defective Items‌
If your bag arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with clear photos of the issue. We will offer you the option of a full refund, a free replacement, or a reasonable store credit, with no extra shipping cost on your end.

No hidden fees, no complicated forms — we are committed to making every return and refund process simple and fair for you.